Return & Exchange Policy

At Men's World Kenya, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 3 days of receiving your order.

To qualify for a return, items must:

• Be unworn, unused, and unwashed.

• Have all original tags attached.

• Be returned in their original packaging.

• Show no signs of damage, stains, perfume, or alterations.

Exchanges

Subject for approval 

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

• Underwear

• Socks

• Gift cards

• Clearance or sale items

• Customized or altered products

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

Approved refunds will be processed using your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos.

We'll arrange a replacement or refund at no extra cost.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Contact Us

For return requests or assistance, please contact our customer support team before sending your item back. mensworldapparelkenya@gmail.com or call +254 717 057 611