Shipping / Delivery Policy

At Men's World Kenya, we're committed to delivering your order quickly, safely, and reliably.

Order Processing

• Orders are processed within 1–2 business days after payment has been confirmed.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• You will receive a confirmation call, email or SMS once your order has been dispatched.

Delivery Within Kenya

Estimated delivery times:

• Nairobi: 1 business days

• Outside Nairobi: 2 business days

• Beyond Kenya: Varies depending with the courier service customer selects

Delivery times are estimates and may vary due to weather, courier delays, or other unforeseen circumstances.

Delivery Charges

Shipping costs are calculated at checkout based on your delivery location and the size of your order.

From time to time, we may offer free delivery during special promotions.

Order Tracking

Once your order has been shipped, you'll receive tracking information or updates to help you follow your delivery.

Delivery Address

Please ensure your delivery details are accurate before completing your purchase. Men's World Kenya is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Missed Deliveries

If a delivery attempt is unsuccessful, our courier may contact you to arrange another delivery. Additional delivery charges may apply if multiple delivery attempts are required.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of receiving your package. Include your order number and clear photos where applicable so we can resolve the issue promptly.

Questions?

If you have any questions about your delivery, please contact our customer support team. We're always happy to help and ensure your shopping experience with Men's World Kenya is exceptional.